PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS PORTAL
Last Updated: 18 December 2025
These terms tell you the rules for using our portal located at www.caresafe.ca (“Portal”).
These terms (together with the documents referred to herein) set out the terms of use for registered users accessing our Portal and the services provided (“Service”). By using the Portal, you agree to comply with and be bound by these terms. If you are accessing the Portal on behalf of another party (e.g. a medical professional placing an order for someone else), both you and the end-user agree to be bound by these terms. If you do not agree, do not access the Portal or use the Service.
1. Who We Are and How to Contact Us
The Portal is operated by Care Safe Health & Social Care Technology Inc, trading as Care Safe (“we”, “us”, or “our”). We are a company registered in Alberta, Canada, under business number: 739749166.
2. Objective of the Portal
Our Portal connects users to third-party medical providers (“Partners”) for goods and/or services. Orders placed via the Portal are fulfilled by the Partner, and we act as their agent. Depending on arrangements with each Partner, we may also provide delivery or administration services.
3. Acceptance of Terms
By using our Portal, you confirm your agreement to these terms. Print or save a copy for future reference.
4. Access Requirements
5. Additional Terms
These terms reference the following, which also apply:
You must comply with these when using the Portal.
6. Acceptable Use and Content Standards
You may only use the Portal lawfully. You must not:
Contributions must comply with our content standards (accurate, lawful, non-offensive). We reserve the right to remove non-compliant content.
Note: An Acceptable Use Policy is now available and forms part of these Terms. It sets out what behaviour is permitted and prohibited when using the Portal.
7. Cancellation and Consumer Rights
If you are a consumer, you have the right to cancel your order within 14 days of placing it, unless the service has already begun. Your statutory rights under the Consumer Contracts Regulations 2013 remain unaffected.
8. Intellectual Property
We (or our licensors) own all content on the Portal. You may not:
9. Uploading Content
Content you upload must not violate legal or ethical standards. By uploading, you grant us a perpetual, royalty-free, transferable license to use the content as part of the service.
10. Complaints and Disputes
To lodge a complaint, contact: support@caresafe.ca. We will aim to respond within 28 business days.
11. Suspension or Termination
We may suspend or terminate access without notice for serious or repeated violations. You may have a right to seek recourse if we breach these terms.
12. Liability Limitations
We exclude all liability except where legally prohibited (e.g. death or personal injury caused by negligence). We are not liable for:
13. Security and Viruses
We use industry-standard security measures, but we cannot guarantee a virus-free experience. Users are responsible for their own protection.
14. Linking Policy
You may not link to our Portal without our written permission. We are not responsible for content on linked third-party sites.
15. Governing Law
These terms are governed by the laws of Canada and the applicable laws of the Province or Territory in which the user resides. Consumer users may bring claims in the courts of their province or territory of residence.
16. Language Accessibility
Google Translate may be used on the Portal. We cannot guarantee its accuracy and recommend users seek support in their preferred language by contacting us.
17. Updates to These Terms
These terms may be amended periodically. We recommend reviewing them each time you use the Portal.
18. SMS Disclaimer
By providing my phone number to “Care Safe” I agree and acknowledge that may send text messages to my wireless phone number for any purpose. Message frequency will vary, and Message and data rates may apply. If you need further assistance, please reply “HELP”. You can also opt out by replying “STOP.” For more information on how your data will be handled, please visit. Our Privacy Policy
